OUR CUSTOMERS
We are an independent contractor, having agreements with multiple national and regional companies to provide mortgage field services on behalf of mortgagees (mortgage servicers).
PURPOSE
Mortgage field services help mortgagees protect their investments by ensuring the protection and preservation of properties.
BACKGROUND
When a mortgager (person or entity responsible for re-payment) signs a mortgage agreement, that agreement includes allowing the mortgagee the right to check on the condition and the occupancy status of the subject property should the mortgagee fall behind in their payments. In addition, there are consumer protections for borrowers (mortgagers) that require the mortgagee to make live contact and abide by specific time frames for certain actions.
TYPES OF SERVICES
There are two major categories of mortgage field services: inspections and preservation. Inspections is the major category of services that includes checking the conditions and occupancy status of properties. These are the services we provide. Preservation is the major category of services that includes securing and maintaining vacant properties. There are other companies dedicated to providing preservation services.
SERVICES WE PROVIDE
We inspect both occupied and vacant properties on behalf of mortgagees. We perform exterior inspections of occupied properties. We ma perform exterior and interior inspections of vacant properties on behalf of mortgagees. There is only one type of inspection in which we inspect an occupied property AFTER approval of and scheduling with the property owner (see below). Otherwise, we never enter occupied properties for field mortgage services.
Contact Inspections
Depending on the request made by the mortgagee, we may attempt to contact the mortgager in-person at their door by knocking or ringing the bell. We may either be seeking to deliver a card requesting the mortgager contact the mortgagee, or even simply to check whether the residence is still occupied and by whom.
No Contact Inspections
At times, there may be consumer protections during bankruptcies or other circumstances wherein we are requested by the mortgagee to check on the property but, have no contact with anyone at the property. Whenever a no contact inspection is requested, we do not enter upon the property, knock on the door or try to engage anyone at the property.
Insurance Loss Inspections
Whenever damage to a property occurs requiring an insurance claim, this may prompt a mortgagee to request that we perform inspections of any repair work approved by the insurer, to ensure the mortgagee's investment is preserved and protected in the process. This also helps protect the mortgager from contractors performing shoddy or unworkmanlike repairs. There may be more than one insurance loss inspection required throughout the course of repairs. Insurance Loss Inspections are the only field mortgage service which requires us to enter an occupied property, AFTER approval of and scheduling with the property owner.
DOCUMENTATION
Whenever we perform any service on behalf of a mortgagee, we receive information from them and return information to them, typically through a mobile phone app. Part of the inspection processes, whether contact, no contact or insurance loss involves obtaining photos of our location, property conditions, and other requested items. All photos are date and time stamped. We will also report any observations, interactions or statements during our inspection.
OUR PHILOSOPHY
We believe in providing quality field mortgage services, because they protect and preserve properties and provide consumer protections through a structured process designed to try to engage them and offer options whenever they fall behind on mortgage payments. We hold ourselves to the highest ethical and professional standards in the provision of these services.
Jason W. Gilliam, President and Principal Consultant is certified in the field mortgage services Inspection Commonalities by the National Association of Field Mortgage Services.
Copyright © 2023 JWG, LLC - All Rights Reserved.
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